When it comes to branding most business owners think of large corporations such as Coca-Cola, Microsoft, or Starbucks, they never think about a brand for their small business. Yet, establishing a brand for your business no matter what its size is one of the most important things your can do to make it successful.
Branding creates an emotional bond to a product, service, or company. Branding is something that ties a relationship together when transacting business, because it directly affects the relationship your company, product, or service has with the marketplace. Whether or not consumers are aware of your product or service, prefer it, and are loyal to it is all impacted by your brand.
Branding is not just your company logo or tagline. Although these contribute to your brand, there is much more to it. Your brand is made up of what your employees say, your dress code, business cards, your web site, your marketing and your advertising. Your brand is what you consistently share with the world day in and day out.
The only possible way to have a strong brand, whether starting one, building one, or maintaining one, is to have a product or service that delivers a bigger or better benefit then does your competition. In today’s competitive marketplace, price, quality, and service are no longer good enough to make your business stand out from the competition.
Your brand must be different. You can’t just say better quality, price, and service. What else are you the best at, the biggest of, or the quickest at doing? Whatever the distinction is, it must carry through to all you do and say regarding your product and service. The strongest brands in the world today stay strong because of their continual focus on the distinctions and benefits of their product or service.
Your business communicates its brand in a variety of different ways; through your business card, your web site, to your signature line on the emails you send out. It’s not just verbally, but it’s electronically through the emails that you and your employees send out. In order to build a powerful brand you need to look at what you send in the mail, your employees; who they are, how they look, and what they do for your customers.
Your brand is made-up of all the different components in terms of the way you communicate your company’s uniqueness. Having clarity in this area will allow you to communicate that uniqueness will all the different tools so that it’s not just hit or miss, rather it’s strategically thought through.
Your brand must evoke a strong emotional response. People tend to make buying decisions based on emotion first and logic second. The more your brand appeals to consumers emotionally, the stronger it will be. Since consumers make decisions based on features and benefits, once they are emotionally tied to your brand, they’ll not only buy your product or service, but they’ll refer it to others as well.
Developing your brand is not enough, you must make sure that you deliver on what your brand promises. For example, if you own a dry cleaning business and promise dry cleaning in 24 hours, you’d better deliver within that time frame, every time. If you promise a no-questions asked, 100 % money-back guarantee, then, that is what you had better provide if a customer is ever unhappy for any reason. It’s very important that you know what your brand is suggesting and that the market knows that you really will deliver what you promise.
It’s important to realize that branding does not happen over night, rather, it is a process. Brands take a lot of time and money to build and even more to grow and maintain. Today, consumers are looking for more than just a product or service they are looking for a positive experience. That is what your brand must be associated with.
Whether you realize it or not your business is already communicating a brand. So it’s important that you take a step back and from this point forward, be aware that your business does have brand. It’s being presented every day, and you need to communicate your very best to the world.
Branding is the foundation of your marketing communication effort. If you have the right brand more have better relationships with your customers, more business will come to you, and the prospects who you want to attract are going to be attracted to your business.
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